Happy employees = satisfied customers!
“A person who feels appreciated will always do more than what is expected.” Author Unknown
“If you take care of your employees, they will take care of your customers and your business will take care of itself.” J W Marriott
“Treat employees like they make a difference, and they will.” Jim Goodright
We have all seen these types of motivational quotes on posters on office walls – or as memes on social media – but how many employers truly take this to heart? It’s no secret that most people enjoy recognition for their efforts, but could that recognition actually benefit the employer? Studies say, “Yes.”
“Research found that in organizations where recognition occurs, employee engagement, productivity and customer service are about 14 percent better than those where recognition does not occur.” (Bersin, 2012.)
With that said, how can you recognize your employees to get the greatest results? The best ways we’ve found are recognizing potential, effort, and achievement.
- Involve your employees in the decision-making process. Listen to their ideas, and acknowledge their efforts in the day-to-day matters at hand.
- If your employee works extra hard, and extra smart, point it out. Show the employee that you see this hard work and efficiency, and recognize the employee; and then promote accordingly.
- Put your money where your mouth is. If you have exceptional employees, pay them for their worth.
- Hold staff appreciation days. If your employees are working particularly hard on a project, or just finishing up their busy season, give them a day of recognition. A pizza party, a company picnic, an early day off from work…anything you can do to raise morale. Show them that they are valued, and worth your recognition.
Great customer service stems from happiness in the workplace. Sigma Financial Corporation scored a 9.8 out of 10 for their operational support and services by their representatives in the WealthManagement.com “2016 Independent Broker/Dealer Report Card”, and this was no fluke. Sigma follows the above steps to create a happy workplace, filled with employees who feel appreciated…and it shows!
Have you thought about appreciating your employees? We have….
New Bersin & Associates research shows organizations that excel at employee recognition are 12 times more likely to generate strong business results. (November 7, 2012.) Retrieved from Bersin at http://www.bersin.com/News/Content.aspx?id=16023.